“Digitizing Indonesia’s Multi-Billion Retail Market”
Largest labor absorber | 9th largest e-commerce market globally | Resellers = 50% of transactions
Overview & Business Landscape
Retail is the largest employer in Indonesia.
The market is still dominated by traditional outlets such as warungs and micro-informal shops, yet modern retail formats are expanding twice as fast.
Indonesia’s e-commerce ranks #9 globally, with resellers accounting for nearly half of all transactions.
Macro Trends Digitalization
Traditional outlets remain dominant, but modern retail (minimarkets, supermarkets) is accelerating.
The e-commerce boom continues, fueled largely by resellers.
Social commerce and on-demand delivery are reshaping buying and selling behaviors.
Key Pain Points
Low Data Visibility
It makes inventory and sales unclear, leading to frequent overstocking or stockouts.
Thin Reseller Margins
Also with little visibility in marketplaces.
Fragmented data
Manual omnichannel operations create silos, reducing visibility and slowing strategic decisions.
Our Solutions
Operational Excellence Consulting
Optimize route-to-market and integrate data across channels.
Digital & Technology Transformation
Deploy scalable digital solutions to boost efficiency and agility